Customer Experience

Collect relevant feedback from your customers and measure their satisfaction using CViewSurvey’s customer experience solution.

These survey’s help you understand your customer and elevate their experience. Our surveys can help you create a customer centric culture and turn your customers into your brand ambassadors. The surveys offer solutions for Hospitals, Educational Institutes,Chain Stores,IT & ITES etc.

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Customer Experience

Our surveys allow you to measure:

  • Target Audience
    Customer Satisfaction Score (CSAT)
  • Brand Awareness
    Customer Effort Score(CES)
  • Product Feedback
    Net Promoter Score (NPS)
A customer satisfaction survey is a measure to know the level of satisfaction in customers regarding your product or service. These surveys identify happy customers who can later become brand advocates but they also identify customers who are likely to spread negative reviews. They can be useful in recognising the loopholes if any in your product and offer an opportunity to improve.
This customer satisfaction survey is used to measure the ease of service and product experience for a company. It helps you test the effectiveness of your customer service and guide you to take appropriate decisions to take your business towards the growth trajectory.
This customer centric metric, is easy to understand and provides a clear picture of customer loyalty, on a scale of 0-10. It is considered one of an integral business KPI in many organisations as it helps track change over time.