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Essentials of Customer Satisfaction Surveys in branding.

We all know in every business, customer satisfaction is very important. That is why every business focuses on satisfying its customers. One disappointed customer can destroy a company’s reputation, even though they have 1,000 customers who are totally happy with their service. But the impact of a disappointed customer is consistently far more noteworthy than the recommendation of a satisfied customer.

So come let’s understand first what is Customer Satisfaction?

Boost sales of Retail and Manufacturing products with the help of web and mobile-based feedback application.

Survey Design: Examples, Question Types, and Points to Consider

Survey design is the system of making surveys with the intention of receiving most insights from survey research. It consists of the usage of an internet survey device to layout a survey from scratch or the usage of ready-made survey templates.

The maximum essential part of the survey system is to create questions that should degree customer experience and behavior. Response charges could be wasted if the statistics accumulated are primarily based totally on biased questions. Gathering appropriate remarks through online survey or an offline survey entails each writing appropriate questions and the usage of an excellent survey layout to prepare the ones questions.

Points to Consider for a Good Survey Design

1. Short and Relevant

Do you understand what’s most likely to throw your responders off track? That’s proper! Irrelevant questions. So, earlier than you even begin considering the questions, make certain you intend out what you desire to assess. And when you lock that down, maintain your questions very near the ones goals.

For instance, let’s say you need to recognize how nicely your meals merchandise were selling. So, you could ask them about its taste, quality, price, and so on. This way, whilst you inform them why you’re recording their solutions, they’ll be extra willing to agree with you.

2. Incentives and Rewards

Are you considering giving out a few incentives for taking your survey? If so, you’re absolutely on the right path! However, on the subject of questionnaire design, this may get a touch dicey.

Now, there’s clearly no damage in presenting a few rewards. So, sense loose to ship out present vouchers or cut price coupons for your ordinary responders and non-responders. But a truthful warning!

You no longer need to overdo it. Because in case you do, you may simply push your clients to lie withinside the survey. So do be careful of fake solutions to see what works exceptionally for you!

3. Consider Mobile Features 

Given how fast smartphones have taken over the world, it'd be an awful concept to now no longer have cell functions to your survey. So, whilst sending out an email survey, you may need to embed a few cool functions in your cell users.

For instance, in one of these survey designs, you can upload functions like doodling, swipe, drag-and-drop, percentage buttons, and extra. And who’s to say? These appealing functions may simply enhance your reaction rates.

4. Avoid the Usage of Jargon

For respondents to reply to the survey, keep away from the usage of jargon and too many technical terms. Using a language this is without difficulty understood via the means of respondents will assist them apprehend and reply to surveys higher.

Language is extraordinarily crucial even as designing a survey. The concept ought to be to make it as easy as viable for the respondent to reply to your survey. The greater complexity it becomes, the more likely it is that respondents will depart their surveys incomplete.

5. Analyze the Responses

Once you have dispatched out the survey, acquire all of the responses, and hold a report or excel sheet for the accrued responses. This excel sheet ought to have all of the stated classifications of the survey to have all of the statistics in place.

You want to ensure you observe this step and categorize statistics into Behaviour, Psychographics, and Demographics. Any researcher desires to have prepared statistics in order that studying, predicting outcomes, and writing reviews end up easy.

6. Prepare Summary Report at the End

After gathering responses and studying it, percentage your evaluation together with your clients the usage of a precise file. You ought to have all of the statistics accumulated from surveys in a specific layout via means of this stage. The readers ought to get a clean photo of your goal, i.e., what have you been looking to gain from the survey? Make positive you cowl questions including do customers prefer/use a specific product or service? Which product do the customers prefer? Any comments?

7. Conclude your Plan of Motion

Prepare your very last motion plan primarily based totally on your goal, responses positioned together, and conclude. Mend your very last plan and begin executing the adjustments.

A survey writer can also additionally direct a pre-checking out of the survey to a focal point organization throughout the improvement method to better apprehend how respondents in that organization can also additionally reply. Pre-checking out is a great exercise as a survey writer can recognise withinside the preliminary tiers if there are any adjustments required withinside the survey.

Types of Questions for Survey Design

Multiple-Choice Question

With this query, you could ask your clients to pick out one solution and quickly circulate it. But in case you need a couple of proper picks for a query, you could do that instead:

Here, your respondents are loose to pick out one or greater solutions from the list.

Image Type Questions

An Image chooser query is a desire-based, easy-to-recognize query type, that activates respondents to choose out the quality photo(s) that are healthy their solution. Surveys can get dull and lengthy once they want you to choose alternatives, appearance simple, and feature open-ended questions. Respondents drop from such lengthy and tiring surveys. You can extrade that with the photo chooser. The photo chooser query is much like the everyday a couple-of-desire or single-choose query type, besides the solution picks are images.

Rank-Type Questions

With this query type, respondents can rank the solution alternatives withinside the order they prefer. The one they prefer the most is ranked highest. Rank order query we could marketplace researchers understand the significance of every alternative for the respondents

Open-Ended Questions

With open-ended questions, respondents can placed forth their mind in an open and complicated view. They can kingdom their motives and evaluations in a manner that may provide you with wealthy information.

Giving the respondents the choice to position their feedback helps you to probe deeper into the question. It will deliver to the fore problems that usually might not be highlighted because of the character of close-ended questions. You can also additionally get to understand the likes and dislikes of respondents, however what’s more crucial is knowing the motives behind those. This manner, you may supply courses on your efforts and give you a valid motion plan. Once you've got that information, you may make vital adjustments or upgrades anywhere vital.

Choose CViewSurvey to Create a Good Survey Design

CViewSurvey is an online and offline survey application that provides digital transformation to traditional paper surveys and feedback for customer & employee experience, field & market research that helps you evaluate your customer's as well as employee's loyalty. It is suitable for all types of businesses.

Utilize your time resourcefully by choosing from our pre designed question templates curated for all industries and businesses. All you have to do is browse, pick up the suitable template and start collecting data right away.

Building a powerful survey is not anything brief of an art. And just like art, it’s additionally now no longer a smooth ability to master. So, if you’re available scrolling through infinite courses like those, we understand! In fact, we’d such as you to pat yourselves at the lower back for trying.

However, that is the handiest primary step. So next, you want to research and develop out of your feedback. Here, pay near interest to what the information says approximately the company, its merchandise and your survey layout. Then, you should paint the ones into your destiny policies. And soon, you’ll get to unfold your wings and fly!

Learn how to set up and use this feature with the help of CViewSurvey’s Pre-Designed Survey Templates.

Best Online and Offline Survey Application for your Business

Although marketers have long used surveys as a key tool, online changes have made the process of surveying customers so simple that not doing so is almost a crime. 

By regularly using surveys, you can show that you value your customers’ opinions while also gaining important information about the types of products, services, and enhancements they might be willing to pay for. 

For those engaged in retail or service business, the opinions and opinions of customers are essential to help you further develop your business. You need to know which products or services your customers like and which products or services they don’t like. This data can help you further improve the quality of your products. So how do you collect customer feedback quickly and easily? An online and offline survey application is the right tool for you. There are many reasons why  online and offline survey applications are popular with business people. 

Let’s first summarize the benefits of survey applications>>

Benefits of Online and Offline Survey Application for your Business

1. Market analysis: The most obvious reason to conduct a business survey is to find out what your market prefers or what needs are important to you. Asking questions about the decisions people make when interacting with your product or service will provide valuable information about your future plans. 

 2. Performance monitoring: You can use a short survey to ensure that your operations are in order. You can solicit feedback from customers about their experience with your company and use that information to track the performance of you and your employees. For example, call centers often track performance in this way. 

3. Customer demographics: Another way to deepen your relationship with customers is to provide them with a survey that asks them about their own situation: their preferences, their lives, their problems and challenges, even beyond the areas that your business serves. You can then use this data for product and service development, and even develop key strategic partnerships. 

4. Customer tracking: Sending a more detailed survey immediately after sale (especially for more expensive items) can often reveal how responsive you are to customer needs. This is also an important way to show customers that you appreciate their interaction and are committed to continuous improvement. 

5. Crowdsourcing: Have you decided on the name or logo of the new product or business? Looking for the perfect addition to your already excellent inventory? Want to know what services your local city needs the most? Ask your customers to vote. Most people like to collaborate when they offer a few options.

How to Choose the Best Survey Application for your Business?

Here are some key features which can help you in identifying the best survey application for your business.

The following are the criteria you can use when considering the survey applications for your business:

1. A good survey app will allow you to choose from a variety of question types, such as multiple choice, short answer, or rating scale, and customize each question in a way that makes sense to the person answering it. Custom questions also allow you to collect the exact type of information you are looking for, even if you are not looking for a binary yes or no answer. 

2. A trusted online survey tool will allow you to create a survey that uses logic like branching so that you can guide the customer to answer more questions based on their previous answers. 

3. Data collection is useless without a good learning method, so we looked at how survey tools allow you to analyze and export data. A good survey tool allows you to extract data in common formats like CSV, Excel, and PowerPoint. For some advanced uses, you may even need a survey application that supports SPSS export. 

4. Branding and design are important to your investigation. If you are conducting research for your business, you want people who respond to your survey to recognize your brand so they can easily share information with you. A well-designed survey will help respondents know how to answer and follow up. We noticed how easy it is to customize these two aspects. 

CViewSurvey - The Best Online and Offline Survey Application for your Business

CViewSurvey is a SaaS-based Web & Mobile application to create customized surveys for your business online and offline. It works on a proven C.A.A.G. model which allows you to collect actionable data, and helps you analyze it in a meaningful way. It lets you view your responses graphically and in real time ensuring 360° assessment and swift action delivery.

Features of CViewSurvey App

·         Works Online & Offline

          CViewSurvey provides the flexibility to collect data anytime, anywhere. Data collected offline is synced with the cloud server when in    connect with any network.

·         Gives Real Time Data Analytics

          CViewSurvey gives powerful data reports and analysis, backed by strong algorithm and logical programming.

·         Backed by Secured Cloud Data Storage

          The app works on a SaaS based model that keeps your unlimited data secure and safe.

·         Backed by Secured Cloud Data Storage

          The app works on a SaaS based model that keeps your unlimited data secure and safe.

·         Suitable for all types of Businesses

          The application is meant for all types of industries and businesses.

·         Provides Customized Themes and Templates

          The app provides customization in designing templates and themes that can enhance your customer experience.

·         Multi-lingual

          Create surveys and mobile forms in your local language.

CViewSurvey offers one of the easiest ways to create surveys, even when you're mobile. It allows you to create, edit, collect responses, and analyze results on your smartphone or tablet. Everything you do on your mobile device will sync with your desktop account and vice versa. 

 After completing the survey, you can send it by email, text message or WhatsApp, or share it on social media. When the answers start to appear, you can see the total number of answers and the completed answers, and use the pie chart to drill down into the data, which shows the number of answers for each question.

So what are you waiting for?...Download the CViewSurvey App and Register now!

What is the difference between a White label survey and a Private label survey?

The difference between white label surveys and private label surveys is actually quite subtle. This is why these words are so easily confused. A private label survey is like a registered trademark i.e it enables you to configure and deploy your own branded, customized version of software to your customer base. While with a white label survey you have complete brand control i.e. you have full control and allows you to customize the survey completely with all your brand's logos, images, and footer, URL, etc.

Benefits of White Label Surveys 

There are several benefits of white label surveys. Here are six benefits that come with using white labels. And this also applies to white label surveys. 

• White labels increase your company's visibility. If the business you run expects you to offer a lot of third-party services or products, paying more for white labels on any product you offer is a great way to grow and spread the word. 

• Promote your brand without being offensive, thus enhancing public understanding. about your brand. 

• White Label strengthens and at the same time increases customer loyalty. The external elements that you mark in white and add to your contribution are trustworthy and acceptable. 

• Every time a customer uses your blank tagged item and sees your name tagged, they'll associate it with accommodation and quality, and their buy-in to your image will increase. 

• The white label allows you to benefit from expert work. Let's say the outside designers have the focus and the ability to improve something. In that case, you can pay them to get the white label benefit and appreciate the inclusion of your image in their quality work. 

• White Label gives your brand a processed product. Most third parties have actually performed beta tests, updates, surveys, and many other fixes. Instead of having to expand your item shipping jobs, you can use a regular cleaned item with your name logged in. 

• White Labeling saves you time and money. Crafting your item without any preparation can sooner or later be an amazing thought, however, unless you've done it (effectively) before, you probably don't know all the energy and wealth that goes into creating a single object. a kind article. Why sit back and rethink a solved problem when you can mark it blank? 

• It gives you the freedom of choice. White labels open up a wide range of item alternatives for your business. 

• Are you running a restaurant and need to treat your guests to a no-frills wine? There are so many grape plantations that it's impossible to imagine anything better than having a standard wholesale buyer, so you can choose from a multitude until you find the perfect wine for your brand. 

Here is an illustration of a typical situation in each industry. Try not to just sit around building a single item when you can name it blank and cycle through several alternatives. 

What are the Advantages of using White Label Surveys? 

There are a few additional benefits of using WhiteLabel Surveys, and the two main ones are: 

1. Branding and Custom URLs: If you want to create your brand name, label the software vendors. White makes for a fast and efficient way to get your name out to potential customers. When customers and potential viewers see your name on the software, your business becomes trustworthy and stable. Besides, it gets better feedback from customers. Credibility helps you grow and develop your business very quickly. 

2. Save time: White label or white label survey saves you time as the software can be used immediately. It has been developed and tested. You just need to unzip it and get started. 

CViewSurvey

CViewSurvey is an online and offline survey tool focused primarily on privacy and data security. It is a true white label survey software. Here is a list of white label features. 

• Custom Business Urls, eg. Survey.yourcompanyname.com 

• Custom link snapshots for social media sharing. 

• Add your own fonts. 

• Add your personalized logo to the survey. 

• Add your brand color and style to match your brand. 

• Add your email provider to send transactional emails. 

White Label Survey is truly a great feature, it helps you and your business grow and prosper! At CViewSurvey, we understand the value and we really want our customers to benefit from white label surveys!

How much are your Disengaged Employees costing you?

As per a recent Poll of Gallup — “The disengaged employees costs companies between $450-$550 billion a year and have 23 percent probability of turnover within 12 months.”

Across all industries and sectors, disengaged employees can be a reason for negative impact at the workplace causing an office to become toxic, companies to lose their competitive edge, or even startups to fail. Disengaged employees are actually sleepwalking through their day by putting in time but not energy or passion.

But there may be some questions in your mind like Why do disengaged employees matter so much, especially if they’re on the job every day? Are they accomplishing their tasks correctly at the workplace? So how can employee engagement really cost the company money?

Did you know, as per one recent survey, increasing a company’s engagement by just 10% can increase its profits by $2,400 per employee per year.

Also, highly engaged employees are 87% less likely to leave an organization than their counterparts, which helps in preventing and saving the costs involved in finding their replacements. And it’s a true fact that companies with highly and actively engaged employees consistently outperform their competitors because their staff is more likely to have above-average productivity.

So do you also want to make sure whether your employees are fully engaged at work or not?

Engage your Employees

Investing in employee engagement and taking proactive actions makes it more likely that employees will give above-average productivity and result in better results.

As per a survey, 90% of workers said they are more likely to stay at a company that takes and acts on feedback. So the steps to improve your employee experience are:

1. Acknowledging is the First Step

Acknowledging is one of the key factors for improvements and necessary changes at the workplace. Creating a better work environment is a difficult task and businesses that acknowledge the problem and commit to making the necessary changes are already taking a major step forward that other companies are not.

Listening to employee’s verbal and active acknowledgments regarding issues, changes, or improvements for the organization will make them feel honored and part of a more welcoming and secure environment.

‍2. Managers are the Secret to Success

Companies need to use their strongest asset when it comes to the successful engagement of their employees, and they are the managers.

Managers play the most significant role when it comes to promoting employee engagement as they are the reason for team motivation, creating the level of accountability, and determining the method of communication in their team.

When managers support their team, then the workforce runs smoother and remains engaged.

3. Optimizing Communication between all Players

Companies that can optimize employee management and communication between the employers, employees, and the business as a whole, will help in improving internal efficiency, client satisfaction, and employee engagement.

For this companies can consider an open communication process and create an easy way for employees to interact, ask questions and speak with their managers.

Managers should ask for updates and stay in contact with employees.

‍4. Integrating Technology to Improve Employee Experience

Using an employee engagement tool like a mobile survey app has proven to be the most effective way for the flow of communication, ease of management, and employee engagement in the workplace.

When online and offline survey apps are used by the organizations to distribute day-to-day information, for guidance and response, customer satisfaction rises automatically. And there is a direct correlation between the increase in employee satisfaction and the increase in productivity.

Improve your Customer Experience with CViewSurvey

CViewSurvey is an online and offline survey application for creating surveys and collecting data/feedback to generate meaningful insights for your business.

Measure your employee experience and engagement and take your business to a path of success with the help of CViewSurvey’s employee experience survey and feedback solutions.

A happy and satisfied employee will always go that extra mile to contribute to the growth of your business. Therefore it is important to gauge their opinion and keep them satisfied.

“Employees who feel their voice is heard are 4.6 times more likely to feel empowered.”

In face of the changing landscape of the modern workforce, meaningful insights into internal business engagement can help businesses build a new method of employee management and communication.

Try the Employee Engagement Surveys and understand the employee’s level of engagement with the company.

Importance of Surveys in Education Sector

“In a global economy where the most valuable skill you can sell is your knowledge, a good education is no longer just a pathway to opportunity—it is a prerequisite.”

– Barack Obama

Many changes occurred in the education industry in the past two years of the pandemic. Thus it has become important to improve the monitoring and evaluation of the changing scenario, the quality of education being provided, satisfaction levels of students and teachers, etc. to make the system more efficient and accountable.

For this, educational institutions need to find out reliable ways to connect with their stakeholders - be it the students, the teachers, the parents, and the community at large.

And thus, this is where the need for education surveys arises.

What is an Education Survey?

The Education Survey is created to gather feedback and opinions from students, parents, and educators. The real-time data provided along with reports helps the individual as well as the Institute make informed decisions and grab improvement opportunities, to always stay on the path of growth.

There are various types of education surveys that educational institutions can undertake to gather honest feedback and reviews. It could be format related surveys including quizzes, polls, and tests, or it could be topic specific surveys like course evaluation surveys, student-teacher evaluation surveys, administrative surveys, etc.

Let’s evaluate the types of surveys and why these surveys are important for education institutions.

1. Student Feedback/Evaluation Surveys

• Student feedback surveys are conducted to evaluate the views and opinions of students.

• Reviews and opinions of students are vital in running a successful Educational institution. 

• Gathering feedback from the students makes you recognize areas which need to be refined and areas which are performing well.

2. Teacher Feedback/Evaluation Surveys

• Professors and Teachers form the backbone of the educational world.

• Making them feel heard and important increases the chances of retention and reduces turnover. 

• Their constructive feedback gives useful insights that can be moulded correctly for growth.

• Teacher feedback/evaluation surveys not only help teachers in making more informed instructional decisions but also advance their relationships with their students. 

3. Parent Feedback Surveys

• Gathering feedback from parents gives you their perspective about your Educational Institution.

• Parent feedback surveys help build a healthy relationship with parents that further strengthens the relationship with the child as well.

4. Administration Evaluation Surveys

• The satisfaction of administration is equally important for a peaceful and successful teaching environment.

• Time to time evaluation of staff and teachers can help pick areas of development and areas that need refinement if any, along with areas that are performing well and should be boosted.

5. Course Feedback/Evaluation Surveys

• Course feedback is essential for the academic growth of the institution. 

• This helps you know about how well the students are grasping the course, how it is benefiting them and how well are the educators able to teach.

• A course evaluation survey guides the educational departments to revise the course, if needed, and design it to function in the most optimum way.

Education Survey Application

In this digital era, going for paperless or digital surveys instead of paper surveys is a smart and quick way for collecting surveys. It will help in getting quick responses or real-time data efficiently by saving time, energy and resources.

With the help of a survey application, a user can create unlimited surveys as per his/her preferences and get actionable insights. Education surveys are designed specifically for evaluating the different areas of the education industry to gather the information or meaningful insights for decision making and improvements.

CViewSurvey - Web and Mobile Survey Application

CViewSurvey is an online and offline survey application to create unlimited customized surveys and get actionable insights from the users. CViewSurvey works on a proven C.A.A.G model which means Collect, Analysis, Act, and Grow approach to collect unlimited response & review AI backed real-time data analytics on mobile & tablets anytime, anywhere.

Why Choose CViewSurvey Application for Creating Education Surveys?

CViewSurvey provides various features to the educational industries for creating surveys. Its features are listed below:

• CviewSurvey application helps to bring all the participants in an educational ecosystem on the same page and help drive operations smoothly and effectively.

• With the CViewSurvey application you can create various surveys i.e. student surveys, teacher surveys, performance evaluation surveys, etc.

• CViewSurvey provides the feature of customizing your surveys as per your requirements and also more than 25 survey templates.

• You can collect high-quality data and the data collected is totally safe and secure with cloud storage.

• The whole process from designing the survey to collecting responses is digitalized, saving time and resources.

• One of the best features of CViewSurvey app is that surveys can be created in multi-language/local language also as per the area and location.

• It works both online and offline, i.e. in remote areas also where there is some problem with the internet. 

I think now you’re very clear why educational institutions need surveys. Create unlimited customized surveys with the CViewSurvey application. Try the 7 Days FREE TRIAL and get your survey. 

How to use Surveys to Increase your Sales?

Surveys are absolutely perfect for gaining awareness about your audience’s interests, preferences, likes, dislikes, etc. And that’s incredibly important! Surveys ultimately enable you to raise the collective interest of your customers in your brand and attract a larger portion of your target demographic.

Let’s take an example: a salesperson with just a handful of customers can also build a close relationship and gain a sensible understanding of their preferences, likes, and dislikes with his behavior and communication. Same as for the organizations with a lot of customers, a powerful way to establish this understanding at scales is through the inquiries and insights collected through the surveys.

Surveying customers is a great way to acquire new customers and maintain the existing ones.

Let’s see how Customer Surveys can help you in increasing your conversions/sales:

1. Helps in Building Awareness of your Products and Services

Surveys are a great means of data collection as well as information sharing. This is a great way to let your existing and potential customers know about your business and also showcase new products/services or features by collecting feedbacks. This will help you in knowing the interested users and their demands. And meeting their demand will help in increasing sales for your business.

2. Consider the Uncover Areas for Improvement

Online and offline surveys are a great way to find out how well your company is performing. By evaluating a feedback survey, you will get to know

· How happy are your customers with the products/services?

· Add-ons or other things needed to make their experience better?

· Other additional things/points not mentioned?

After reviewing the improvements successfully, customers will feel happy that their suggestions are considered. It will ultimately help you in increasing your sales.

3. Create Lead Generation Surveys for Conversions

This is a very common line, “Leads are what drive sales. And sales are what drives a business.” No doubt every survey is a lead generator but, lead generation surveys are specifically created on web pages and collect the contact information of the users. Thus, the exchanging of contact information helps in driving sales to your business.

4. Go Global and Use Social Media Platforms

If you want to be a global player in the market, understanding the market and customers in that specific county is essential. And surveys are the easiest way to collect information about your target group’s needs and gives you valuable information on how to expand or establish new offices and the changes to be made to your marketing strategies.

Social media in this era is a great way to communicate with your fans, reach people easily and find new customers. You can share the surveys on social media platforms and increase your conversions.

5. Create Pre-Sales and Post-Sales Surveys

Pre-sales surveys help in attracting your customers and reduce the time spent on wrong leads by targeting the right customers. The surveys can be created for your website or landing pages to generate leads. Similarly, post-sales surveys help you in understanding the overall experience of your customers and evaluating customer loyalty. Happy customers will act as promoters to your business, and through unhappy or moderate customers you will get to know the areas of improvement. This will also help in analyzing the points to consider to convert your unhappy customers into happy customers or talking in the language of Net Promoter Score, it will be converting your Detractors and Passives into Promoters.

Thus, using surveys for your customers will bring you valuable insights that can improve your sales and evaluate customer experience better. Surveys are gradually becoming more popular and an effective tool for businesses.

This means there’s plenty of opportunities if you know how to use them correctly.

But how do you get started?

Just check out the CViewSurvey, an All-in-one survey application.

About — CViewSurvey

CViewSurvey is a web and mobile survey application to create unlimited customized surveys for all kinds of businesses. It works both online and offline. You can create your free survey and evaluate the customer experience for your business anytime, anywhere.

CViewSurvey covers all types of industries including:

· Healthcare,

· Education,

· IT & ITES,

· Retail & Marketing,

· Hotel & Restaurants, etc.

Book a FREE DEMO and claim 7 Days FREE TRIAL. Register to the CViewSurvey website and you will be guided by our team.

How CViewSurvey is different from other available Market Solutions for creating Online and Offline Survey?

Imagine you own a furniture shop. And you want to expand it and establish a branch in every big city. What do you need for it? Growth. You need to know what new designs are in trend in the market, which kind of wood catches the eye of the people, and other such details. Whom do you turn into for the suggestions? Your friends? Partner? Well, who knows better about what your customers want than your customers. Now you can’t go to your every customer and ask about their opinion for obvious reasons. So, to help you gather the meaningful information you want without the hustle, survey, and survey application come in handy. And that is why survey applications are the magic bullet for collecting data from your customers.

CViewSurvey works the same. Let us first brief you about CViewSurvey.

CViewSurvey

CViewSurvey is a web and mobile based survey application which enables the users to create customized surveys and evaluate real-time customer experience on their mobiles and tablets anytime, anywhere.

It is an intuitive platform and it works on a proven C.A.A.G. (Collect, Analysis, Act & Grow) model which allows you to collect actionable data, and helps you analyze it in a meaningful way. The CViewSurvey app lets you view your responses graphically and in real time ensuring 360° assessment and swift action delivery.

Now continuing our above example further,

What if your customers are in a place where the network is bad, or you are in a remote area, and the survey your customer is taking starts to buffer? Let me fix this scary prospect.

So in this situation, Offline survey and offline survey applications are going to save you from this. Problem solved.

And this feature is also present in CViewSurvey. 

Let’s see what are the features of CViewSurvey and why it is one of the best market solutions for creating surveys.

CViewSurvey Features

1. Suitable for All Types of Businesses

The application is meant for all types of industries and businesses. It caters survey and feedback needs of all kinds of industries. With CViewSurvey app you can create unlimited customized surveys like healthcare survey, NPS survey, education survey, IT & ITES survey, Hotels & Restaurants survey, Events & Entertainment survey, and Retail & Manufacturing survey.

2. Personalized Surveys

Knowing about the preferences and issues of your customers and users, you can add the logic feature of CViewSurvey to your surveys which will bifurcate the survey according to your respondents answers. This will allow you to make better informed decisions and actions.

3. Online & Offline Mode

CViewSurvey is an online and offline survey application that provides the flexibility to collect data anytime, anywhere. Data collected offline is synced with the cloud server when in connect with any network.

4. Real-Time Reports

CViewSurvey gives powerful data reports and analysis, backed by strong algorithm and logical programming.You can even filter the responses based on the questions you’ve asked, answers you’ve expected, degree of completeness, and other factors.You can even compare the responses received.

5. No Fear of Loosing Data

Losing the data of your customers will create a huge dent in your reputation and the trust that customers have in you. CViewSurvey app works on a SaaS based model that keeps your unlimited data secure and safe. Our survey app ensures total data security.

6. 360 degree Refined Customer Experience

Create unlimited surveys with the CViewSurvey app and get quick actionable and refines insights anytime, anywhere. Collect data and view its graphical representation in real time for 360° assessment.

7. Multilingual

One of the most special feature of CViewSurvey is that you can create surveys and mobile forms in your local language. This feature is not present in many of the survey applications, but CViewSurvey provides you with the ease to communicate with your users and collect their feedback in any language you want.

Why People should opt for CViewSurvey Over Its Alternatives

With CviewSurvey, the customers get the advantages and can access its various unique features including:

• Customizable Thank you SMS
• Customized Thank you and SMS page
• Data Export Functionality in Excel,PDF, or CSV)
• Graphical Report Generation in PDF
• Responses via URL, Social Share and QR Code
• Geofenced Surveys
• Customizable Data Filter/Filter Attribute
• Pre-Designed Templates
• Individual User Reports
• Custom CSS
• Payment Gateway

Pricing

CViewSurvey is relativety the most cheapest survey application in the market with the best features. It provides its users with the 7 Days FREE TRIAL and a FREE DEMO.

The BASIC price of CViewSurvey starts from Rs.600/month. This means you can create your first survey in such a great price. Isn’t it amazing!!

The PRO plan is of Rs.900/month adding some features to basic plan and the PREMIUM plan which is Rs.1500/month with all the features.

I hope we’ve answered your questions, which tool is right for your business?

CViewSurvey is an all-in-one survey app which enables you to create any type of survey with customized templates.

So what are you waiting for, Register now and create your survey with the CViewSurvey app. 

How Geo fencing make impact on Surveys?

In this digital era, almost every human being spends their time in mobile apps. Mobile Apps are an important source of customer experience solutions for businesses. Geofencing has become a powerful tool to boost the return on investment for any business.

Let’s first know what Geofencing exactly is>>>>>

What is Geofencing?

A Geofence is a digital boundary or fence which surrounds a particular geographic location. The boundary is described through the usage of generation which includes GPS or RFID (radio frequency identification).

It is a real-time location-based marketing tactic that uses geolocation data to target users within a geographic area and delivers content based on their current location or locations they have previously visited.

How Does Geofencing Works?

The basic purpose of Geofencing is to detect the users present within the fence. It works in order to attract customers in a specific and limited area. Like, when they are at least 100 meters or say 50 meters away from the place, they may receive mobile notifications about that particular place.

Here are the three easy steps to install geofencing campaigns for your business:

1. Set up your live location using Geofence.

2. Deliver notifications while customers enter, depart or stay in particular locations.

3. Use area analytics reviews to enhance the performance and effectiveness of the feedbacks generated from the survey.

So hope you are now clear about what Geofence exactly is. Thus, moving further to the main topic, “How Geofencing make an impact on online & offline surveys and why it is important?”

Impacts of Geofencing on Surveys

1. Real-Time Feedback — With Geofence it becomes easier to gather relevant feedback (through NPS Survey, CSAT, or CES Survey) as close to the time of the experience or we can say at the time when it is fresh and clear in the mind of the consumer. This helps in getting better data accuracy and more insightful feedback.

2. Behaviour Monitoring — With Geofencing a marketer can easily monitor the behavior of the customers. The notifications and popups that a customer receives from the time when he enters the targeted area to the time of his leaving, it provides reviews and ideas about the customer and helps in knowing his behavior or interest.

3. Retarget Customers — With the insights generated, marketers get an idea about the customer’s interests, thus the next step calls to retarget the customers who have visited the targeted location and engaged with your campaigns to deliver a special offer or promote your loyalty program. Based on this, next time you can plan for incentives or rewards for your potential customers for completing the survey or engagement.

4. Competitive Analysis — By setting geofences around the locations of a company’s competitors, marketers can obtain the data to evaluate, what factors motivated customers to visit that area over another. Using Geofence, you can also evaluate what segment of your customers frequently visits your competitors’ businesses.

About CViewSurvey

CViewSurvey is an omnichannel enterprise survey application to evaluate customer experience and employee experience anytime, anywhere.

Know more about CViewSurvey and claim a FREE Demo!!

CViewSurvey App using geofence has various advantages:

· The information of the users is totally secure and safe with CViewSurvey App.

· Help in collecting location-specific data or Gather Real-time data at the moment.

· Work on both Android and iOS.

· Instant notification/pop-up.

· Work in the background and very little battery drain.

This was all about Geofence. Take advantage of Geofenced Surveys with CViewSurvey App. Book a free demo and our customer success team will guide you through the process which will help your business in making better decisions.

Register Now and avail of the benefits at the best price!!

Different Types of Surveys. Create Customized Surveys with CViewSurvey.

The process of the survey can be done online and offline, and because of new technologies, it has made easy to take surveys through social media, emails and QR code.

What is a Survey?

A survey could be an analysis methodology used for aggregation of information from a predefined cluster of respondents to achieve info and insights into varied topics of interest. They will have multiple functions, and researchers will conduct it in many ways counting on the methodology chosen and as per their study’s goal. 

Types of Surveys

1. Online Survey

It is one of the popular types of survey, this survey questions can easily be filled by the respondent via email or from any social media platform. These are surveys are easy to fill, present, and design also they are less expensive and the data can be analyzed quickly as compared to other surveys. Organizations implement online surveys to use the web so as to achieve insights, feedback concerning forthcoming merchandise service modification in promoting ways, improvement in current options, etc.

2. Net Promoter Score Survey (NPS)

NPS survey focuses on measuring long-term customer loyalty. It is the metric ranging from -100 to 100 that quantifies the willingness of customers to recommend a company’s products or services to others. , NPS survey helps companies of all sizes organize around a crucial objective, increase their score by acquiring more enthusiastic customers that can be effectively tracked and measured over time.

3. Market Research Survey

Market survey is the survey analysis of the marketplace for a specific product/service which incorporates the investigation into client inclinations. It can be a study of varied client capabilities like investment attributes and shopping for potential. Market surveys area unit tools to directly collect feedback from the target market to know their characteristics, expectations, and necessities

4. Customer Satisfaction Survey (CSAT)

It is the most widely used survey, this kind of survey helps organization and company to quickly know how much their customers are satisfied or how pleased they are, this survey is also a strong indicator of whether or not your consumer is loyal to your brand and if they have the intention of repurchasing your product. A CSAT survey can help you unleash the opportunities or weaknesses in your product/service.

5. Employee Satisfaction Survey

The employee satisfaction survey is taken to know how much employees are comfortable with the company and how they are treated, if the employee is satisfied with the way they are treated, then they will put their extra efforts for completing the work and for achieving the company visions and will leave all his customers highly satisfied and happy.

6. Field Survey

The matched interview helps researchers gather info or knowledge directly from a respondent. It’s a qualitative analysis technique and depends on the data and skills of a scientist to border and raise relevant queries one when the opposite to gather purposeful insights from the interview. These interviews will last from a half-hour up to many hours.

Create Different Types of Surveys with CViewSurvey

1. Healthcare Surveys

CviewSurvey Healthcare survey app for hospitals, Clinics, Pharmacies, and labs makes you capture patient sentiments, staff responsiveness, facility rating, and overall patient and staff satisfaction. It is a platform that gives a 360° estimation of your services and helps improve them for a better patient and staff experience. It lets you capture feedback on mobiles and tablets, through online or offline mode, thereby ensuring the smooth functioning of the healthcare center.

2. Education Surveys

CViewSurvey app’s Education Survey permits you to gather feedback and opinions from students, parents, and educators. The real-time data provided along with reports helps the individual as well as the Institute make informed decisions and grab improvement opportunities, to always stay on the path of growth.

3. Field and Market Research Surveys

These surveys can help you understand the level of consumer consciousness towards your brand. From testing ideas to concept development and business analysis to product development, all stages are vital in NPD, and understanding each stage thoroughly can determine the success rate of your product or service. Recognizing the target audience and catering to their needs, can help a business gain traction early in its journey. You can develop your business’s marketing and communicating strategies accordingly. With the help of a market research survey, your business can reach the correct audience at the correct time.

4. Hotel and Restaurant Surveys

Customer Satisfaction plays a vital role in the development of any Industry. A satisfied customer is a happy customer capable of turning into your Hotel or Restaurant’s branding ambassador. Our application assists you to comprehend the perception of your customers regarding the Hotel or Restaurant and helps you enhance the guest experience, service levels, and clients’ needs. These restaurant and hotel surveys capture customer opinions, look through their reviews that lead to service improvisation.

5. Event & Entertainment Related Surveys

From a small event to a huge event, the road to a successful attendance experience is based on the accuracy of the data and insights from the attendees. These surveys help you collect crucial details of your guests for a seamless event experience.

6. Surveys for Retail & Manufacturing Industries

Be it your existing product satisfaction survey, brand awareness survey, or a survey for understanding your competition, CViewSurvey provides solutions for all such types of objectives. They help you learn the ins and outs of your customer for an uninterrupted experience.

7. IT & ITES Surveys

With the help of CViewSurvey’s solutions, you can identify the strengths and weaknesses of your employees, processes, service, and policies. You can completely transform your IT operations by delving into our survey solutions app, right away and get actionable insights with powerful reports and graphs.

Why Choose CViewSurvey?

• Customized Surveys: Personalize your surveys with a custom background image or logo and improve your branding.

• White Labeled Surveys: Create branded surveys and forms that align with your brand identity.

• Pre-Designed Templates: We help you save your time and efforts by providing pre-designed templates that cover all solutions.

• Media as Question: This extensive feature allows respondents to upload media as a response.

Download the CViewSurvey App now to create unlimited surveys. Take 7 Days FREE TRIAL!!

Visit CViewSurvey website for more info. Register yourself for better experience!!

Understanding Customer Experience. Why Does It Matter?

Customer Experience is an important and integral part of every business. A positive customer experience is crucial to define your success and a negative customer experience helps in improvisation. A happy customer will help in promoting your business through word-of-mouth marketing. Thus, if you really want to build a loyal customer base for your business, then you should focus on customer experience and feedback.

Let's understand first, what is customer experience.

What is Customer Experience?

According to Annette Franz, founder, and CEO of CX Journey:

The customer experience (also known as CX) is defined by the interactions and experiences your customer has with your business throughout the entire customer journey, from the first contact to becoming a happy and loyal customer.

In simpler words, Customer Experience is nothing but “the way a customer interacts with the organization”. On the basis of their interactions at different stages, a customer builds a perception towards the organization or company.

In another way, it means how satisfied is your customer with your products or services. If he is satisfied, he will continue taking your services and recommend them to others. If not, then what are the loopholes, what are its demands, etc.

Good or bad customer experience affects the organization. 

Let’s discuss it more:

Good Customer Experience

A good customer experience can be achieved if you:

· Listen to your customers and give priority to their views/responses.

· Analyzing their responses and taking action on them.

· Solving their specific problems and actioning their feedback.

Impact of Good Customer Experience:

· Recommendations by customers

· Promotion of your products or services by the customers

· Strong customer loyalty for the company

Poor Customer Experience

A poor customer experience comes when:

· Your customer does not understand what you are delivering

· Customer issues are unresolved

· Long time waits and unclear responses

· Lack of personalization in the services

Impact of Poor Customer Experience:

· You will be able to know the areas you are lacking and how to make improvements in it

· It will help in re-planning your strategies

· It will help in the further decision-making process

So, whether it is good or poor customer feedback, both are important for the business.

Why Customer Experience or CX Important for Business?

Customers are the primary asset of every business and no business can survive without its customers. Thus, now businesses are focusing on retaining their existing customers and getting loyal customers. Businesses are now focusing on improving their CX strategies to gain better responses. Customer feedbacks are very important to evaluate your product, service, website, or business as a whole. Customer experience encompasses every aspect of a company’s offering from the quality of customer care, product and service feature, ease of use, and reliability to their feedbacks.

Both customers and companies say that CX has become more important over the past years. 75% of customers are willing to spend more to buy from companies that give them a good customer experience while 63% of CX managers say their company prioritizes CX more than a year ago.

How to Measure and Analyze Customer Experience

The best methods to track customer experience anytime, anywhere with the Survey apps are:

· Net Promoter Score® (NPS)

· Customer Satisfaction Score (CSAT)

· Customer Effort Score (CES)

To find more about them, you can explore Evaluate Customer Experience Anytime, Anywhere with the CViewSurvey Web and Mobile Survey App.

Digital Experience to CX with CViewSurvey App

Our surveys help you understand your customer and elevate their experience. Our surveys can help you create a customer-centric culture and turn your customers into your brand ambassadors. The surveys offer solutions for Hospitals, Educational Institutes, Chain Stores, IT & ITES, etc.

Collect relevant feedback from your customers and measure their satisfaction using CViewSurvey’s customer experience solution.

A customer satisfaction survey is a measure to know the level of satisfaction in customers regarding your product or service. These surveys identify happy customers who can later become brand advocates but they also identify customers who are likely to spread negative reviews. They can be useful in recognizing the loopholes if any in your product and offer an opportunity to improve.

Visit >>>> CViewSurvey Website and create your Survey for a better customer experience!!

Simple Steps to make Surveys more Interesting!

Surveys are a smart and successful approach for collecting data anytime, anywhere. Surveys are very time and cost-efficient whether used for healthcare, education, market research, customer feedback, in IT industries, hotel & restaurants, or retail & manufacturing sectors.

To collect the best data possible, it becomes important to make our surveys more engaging. You can expect loads of responses to your surveys only if they are interesting and customer-centric.

Here we’ll discuss the best tips to make your surveys more interesting and increase the response rate.

Let’s start >>>

1. Define the Purpose of your Surveys

The first step in creating a survey is pointing out your survey goals. The purpose of creating the survey should match your goals and objectives. Also, you need to identify the right audience for your survey and your targets after the completion of the survey.

2. Use User-Friendly Language

One of the most important things to keep in mind while creating a survey is its language. You should always try to keep the language user-friendly i.e. easily understandable by the users. Users will only take interest in filling the survey when they would be able to understand the questions and content properly.

3. Diversification of Questions

Using different types of questions in the survey will help make it more meaningful and less boring. It is not necessary that a survey includes multiple-choice questions only. You can add picture choice questions, ratings, open form, and one or two descriptive questions also to get better responses and insights.

4. Style your Survey

Only creating surveys and adding questions to them is not enough. You need to be creative to make your survey look good. To make it more interesting, style your surveys by

• Adding fonts

• Background pictures

• Different themes

• Catchy Images

• You can also use emojis

• Fun Facts

Other than these you can adjust the brightness, or add different backgrounds, etc. These little things will make your survey more attractive.

5. Limited and Simple Questions

Make your survey short and simple. Add questions related to your objective only. Do not use complicated words in your questions. A short survey is more engaging and understandable by the users in comparison to a lengthy survey. Give proper options to your questions.

6. Pre-Test your Survey before Launching

It is very important to pre-test your survey before exposing it to a large audience. Check the grammar mistakes, number of questions, survey presentation after its completion. You can test your survey within a small group to know the glitches and improvements you need to make.

7. Consider Audience and Offering an Incentive

It is necessary to determine your right audience and the right time to send it. The type of survey determines its audience. Also, offering an incentive helps in boosting your response rate.

8. Promote Your Survey

After successfully testing and considering all the above options, the last and the major step is promoting your survey and making it reach the audience. To promote your survey smartly, you can:

• Add sharing buttons on your survey page

• Embed survey into your website

• Share via emails, SMS

• Promote on your blog posts, articles, forums, or discussions

• Share it in professional groups

Online Surveys are far more useful and important to evaluate the customer experience. With these best practices, you will be able to take out most of them.

If you want to see survey question examples that use these tips, visit the CViewSurvey templates.

Create customized and unlimited surveys with the CViewSurvey mobile-based survey application to get real-time customer insights anytime, anywhere.

Hope this article justified your purpose.

Thank you!!

Why Use of Mobile Survey Apps Increasing in Healthcare Industry??

Mobile Applications have become commonplace in the health care sector, leading to a rapid growth in the development of medical software applications. Mobile apps for smartphones & tablets are changing the way doctors and their patients approach medicine and health issues.

Numerous apps are now available and have proven very useful in facilitating:

·      Time Management & Information

·      Real-Time Information Gathering

·      Patient Feedbacks & Reviews

·      Decision Making

·      Maintenance of Health Records

·      Consultations & Communications

·      Medical Education and Training

According to a recent survey, “the usage of health apps has increased by 37% since the COVID-19 pandemic began.”

Why Hospital Surveys Important?

A Health Survey is a set of an elaborate questionnaire for different segments of the population.

Conducting patient satisfaction surveys will allow healthcare providers to learn if they are meeting the expectations of their patients or not. If they are lacking in any area then hospitals need to decide, what improvements to make?, what will be further decisions?, etc.

Health surveys have historically been an important resource in healthcare industry whether for healthcare officials, public health care policy makers, health insurance companies, consumers, or private service providers. And looking at the current scenario of the health care crisis, Healthcare Survey Apps will continue to be an important survey tool for all of these constituents. 

Key Advantages of Conducting Hospital Surveys through Mobile Survey Apps

1. Patient Feedback & Monitoring

Survey apps help in enhancing the engagement of patients with the hospitals and its services. Patients are the key resources for a hospital. Collecting feedbacks regularly from the patients helps the hospital in reviewing their services and make it easy for them to know about their customers better.

2. Medical Research & Innovation

The success of medical research heavily depends on the accuracy of survey responses. Thus, the data collected from the surveys helps in research and innovation. Research & innovations can relate to updates in technology, changes in hospital environment, machines & medicines, etc.

3. Reduces the Risk of Wrong Diagnosis

Since the Hospital Survey apps make it easy for the doctors receive an accurate & reliable report of the patient’s health condition, it become easy for them to prescribe the most accurate medicine with right dosage and chemical compositions.

4. Real-Time Data Analysis & Record Maintenance

Online Survey Apps facilitates the medical staffs to keep the record of the patients in more precise & concise manner and enter the essential data without committing any mistakes. Whereas, Offline Survey Apps helps to store the patient’s notes with cloud facilities, even if there is lack of internet access.

5. Enhances Decision-Making

In an ideal setting, information gathered from an online health survey is conducted regularly to inform decision makers how their health system is performing, what problems its encountering, and how it can be improved. Results from health surveys can serve as an important component for health care policy analysis, health care investments, as well as funding for programs, services and technology.

5. You Monitor Your Health Personally

The biggest advantage of conducting hospital surveys is that, the customer can personally monitor his/her health. They can evaluate their progress and development. Survey apps not only helps the hospitals to know their clients better, but also the clients to evaluate their experience with the hospital and build good connections with the doctors.

CviewSurvey Healthcare Survey App

CViewSurvey App is useful in conducting Medical, Hospital Patient, and Hospital Satisfaction Surveys to capture feedback on mobiles and tablets, through online as well as offline mode.

CViewSurvey Healthcare survey app works for Hospital, Clinics, Pharmacies and Labs to capture:

·        Patient sentiments

·        Staff responsiveness

·        Facility rating, and

·        Overall patient and staff satisfaction

Cviewsurvey is a well-designed healthcare survey app. It is an effective survey tool to assess progress of health condition epidemics, quality of health care services & resources, health care administration analysis, health risks factors, and costs of healthcare in an accurate manner.

So, ending up the article with these words of Cyndi Williams >>>>

Cyndi Williams, CEO at Quin, said: “The industry needs to put more focus and money into making healthtech apps that people want and need to manage their daily lifestyles and health conditions. The shift in public opinion towards healthtech apps, in light of the pandemic, shows that there is a demand for data-driven smarter tech solutions. By providing the public with this technology, we can better manage our lifestyles independently, require fewer GP and hospital visits and improve our quality of life.” 

Register Yourself Now at the CviewSurvey App!!

Hope this article was helpful!!

Thank you!!

What Are Mobile Survey Apps? Why Do Businesses Need Them?

Types of Customer Satisfaction Surveys for Deep Insights

How to know what your customers think about your company or product or services? How sure are you that your customers are getting what they want from you? What marketing strategies are giving you the maximum rewards? You can get a sure shot answer to all these important questions by using a simple customer satisfaction survey for better and deeper insights.

Why to use NPS ® Survey and its Benefits for the Company?

A standard inquiry on NPS ® is "On a scale from 0 to 10, how probably are you to suggest this item/organization to a companion or colleague?", but when you're the one doing the asking, you need to get greatest benefit out of the study. 

How to Improve Survey Response Rate?

For any market survey, customer satisfaction survey or product feedback survey etc. to be successful and worth the time and resources spent, it is of utmost importance that the survey gets maximum responses.  Surveys and feedback forms are considered to be among the top methods of data collection. Survey Response rate explains the number of people who have responded to your survey divided by the number of people who you had sent the survey form. It is a metric that measures how trustworthy your data can be, the more the number of people completing the survey, the more powerful your response rate percentage becomes.

Getting people to fill your survey or feedback form can be quiet a tedious task. Roughly 200 responses are required to get a fair amount of data needed to support your survey, and 100 responses even if you need marginally acceptable information to back your survey claims. From identifying the purpose of your survey and what you want to cover in it, till designing the questions and layout, a lot of time has to be spent on your survey to get the perfect survey experience for your customers. Here are some ways in which you can effectively improve your survey response rates to get to those numbers be it for a market survey for new business, career survey for students, customer satisfaction survey, retail survey, product satisfaction survey and many more.

Adhere to the ideal survey length-  It has been observed that survey with more than 15 questions is considered too long, and you might start to witness a drop in your response rates. Shorten the surveys as much as possible by removing repetitive or unnecessary questions. Play around keeping 10-12 questions maximum per survey. A large survey of more than 15 questions will take approx. 5 minutes to complete and will see a 15% drop in the response rate, this rate increases when the time crosses 10 minutes.

Provide a seamless question experience- Frame your questions in a simple yet attractive manner. Follow the basic principle of KISS, (keep it short and simple). Have a clear purpose of what details you would require and try to stay from hidden, negative or confusing statements.

Choose the right question type- Before publishing any survey; get a clear understanding of all the question types available on the application. Leave a lasting impression on your customers, by using interactive question types that uses smiley or stars rating or a media type question for better interaction with your customers. For example, choosing NPS survey question, for market survey for new business, career survey for students, customer satisfaction survey, survey retail, product satisfaction survey is one such type that can be used for all feedback forms.

Personalize your surveys- Create surveys that look authentic and unambiguous. Once designed, look at the overall survey from the point of view of the respondents because they will be the ultimate authority. Make your surveys well designed and user friendly. Give a personalize touch to your survey by using your company logo, take advantage of white label solution offered by the some of the best survey apps.

Start using a progress bar- Using a progress bar in the survey will keep your respondents informed on the length of the survey, this will encourage then to finish it completely, thereby increasing your completion rate up by almost 12%.

Try to apply skip logic- Make your surveys user friendly and more customized using skip logic offered by the best survey apps. This logic works wonders when it comes to increasing efficiency of the responses. It automatically skips the next question based on the previous response and shows the respondents what matters to them.

Use images tactically- Surveys that use too much graphics or flashy fonts often get less attention and distracts the customer from the actual content or details. Hence, use images strategically to improve survey response rate by choosing image question to illustrate only when required.

Always say your thank you’s- Be grateful every time a respondent fills your survey or feedback form, assuring them of a better or continued good service in the future. They are the one who have taken out time to answer your questions and build your brand, say a polite thank you will boost their participation in future also.

Preview is a must- If you are using any of the Survey apps that gives you an option of making your own surveys, be sure to always to preview it first before publishing or sending it to your customers. This will help you check any unintentional mistake that you could have done while designing the survey.

Great mobile survey templates-  The mobile device has been dominating the world since quiet some time, approximately 56% of all online traffic is from mobile these days, thereby it is important for you to  make sure that your surveys look great on mobile devices as well in order to improve survey response rate. Mobile app survey offers great usability and flexibility that is linked to increasing the response rate.

Use surveys smartly- If you are surveying for a new product development or surveying a new customer you cannot ask that customer how was your experience using the product or service. Such questions will mostly get ignored and will affect the survey response rate adversely. Understand the positioning of your customer before you start collecting your responses.

Privacy needs to be respected- If your customers know their responses will be anonymous or will not get out there in the world, it will make them more likely to answer the questions honestly and more candidly. Therefore assuring them of respecting their privacy will elevate your response rate.

Don’t overburden your customers with survey- If you have a regular customer to your shop or office; avoid asking them to fill the same survey again and again. This will only lead to your business losing that customer or that customer completely losing interest and giving any meaningful feedback.

Limit open ended question- Asking open ended question is a good way to get open opinions and experiences from the customers but giving them too many open ended questions will only increase the time span of your survey and eventually the respondent will lose interest.

Offer survey on multiple channels- Giving the customers the flexibility to answer on mobile, tablets and laptops, will ease the process for them and will lead to better response generation because it will be inside their comfort zone.

Survey response rate vary from market research surveys and employee surveys. Their rate varies depending on the size of the surveys as well.  The above points are useful for generating a respectable response rate, when conducting market survey for new business, career survey for students, customer satisfaction survey, survey retail, product satisfaction survey etc.  Always remember knowledge is having the right answer and intelligence is having the right question. Act intelligently; follow the SMART (Specific, Measurable, Achievable, Relevant and Time Bound) approach towards achieving the desired survey response rate. 

Choose the right question type- Before publishing any survey; get a clear understanding of all the question types available on the application. Leave a lasting impression on your customers, by using interactive question types that uses smiley or stars rating or a media type question for better interaction with your customers. For example, choosing NPS survey question, for market survey for new business, career survey for students, customer satisfaction survey, survey retail, product satisfaction survey is one such type that can be used for all feedback forms.

Get What Your Customers Thinks about You and What They Want

Are you listening to your customers? Do you put your customers above everything? Do you know how they perceive your products/services? Have you ever tried walking in their shoes?